Terms of Service

Last Updated: August 17, 2026

Welcome to sunnylume. These Terms of Service explain the rules, rights, and responsibilities that apply when you visit our website, browse our products, place an order, or use any service provided through sunnylume.com.

Throughout these Terms, “sunnylume,” “we,” “our,” and “us” refer to the owner and operator of this website. “You” and “your” refer to any visitor, customer, or user of our website and services.

By accessing or using our website, placing an order, or interacting with any part of our store, you agree to follow these Terms of Service, together with our posted Privacy Policy, Refund Policy, Shipping Policy, and any other policies made available on our website. If you do not agree with these Terms, please do not use our website or purchase from our store.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms. By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the consent of a parent or legal guardian.

You agree not to misuse the website, interfere with its normal operation, attempt unauthorized access, or use the website in a way that could harm sunnylume, other customers, third-party service providers, or the security of the store.

2. Customer Information and Account Responsibility

When placing an order or creating an account, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment details.

You agree that all information you provide must be accurate, complete, and current. We are not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information submitted by you.

If you create an account, you are responsible for keeping your login details secure. Any activity under your account will be considered your responsibility unless caused by our error or by circumstances beyond your control.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, pricing, ingredients, sizes, colors, and other information as accurately as possible. However, we cannot guarantee that your device screen will show colors, textures, packaging, or product appearance exactly as they appear in real life.

Product packaging, labels, descriptions, availability, and specifications may be updated or changed from time to time without prior notice. We may also discontinue, modify, limit, or replace products at our discretion.

Any product descriptions or website content are provided for general informational purposes and should not be interpreted as medical, health, nutritional, or professional advice.

4. Orders and Order Acceptance

When you place an order on our website, you are submitting a request to purchase the selected items. Receiving an order confirmation does not mean the order has been fully accepted.

We reserve the right to review, refuse, cancel, or limit any order for reasons including, but not limited to:

• Suspected fraud or unauthorized activity

• Incorrect pricing or product information

• Product unavailability

• Payment issues

• Shipping restrictions

• Unusually large quantities

• Violation of these Terms

If we cancel or modify an order, we will attempt to notify you using the contact information provided at checkout.

Please review your order carefully before submitting it. Once an order has been processed, packed, or shipped, we may not be able to cancel or change it.

5. Pricing, Payments, Taxes, and Promotions

All prices are listed in the currency shown on our website at the time of purchase. Prices, discounts, offers, and promotions may change without notice.

Unless clearly stated otherwise, product prices do not include shipping fees, taxes, customs duties, import fees, or other charges that may apply based on your location.

You agree to provide valid and authorized payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Promotional codes, discounts, and special offers may be subject to separate rules, expiration dates, exclusions, and limitations. We reserve the right to cancel or refuse promotions that are misused, copied, transferred, or applied in violation of the applicable terms.

6. Shipping and Delivery

Shipping times shown on our website are estimates only. Delivery may be affected by carrier delays, customs processing, weather, holidays, incorrect shipping information, supply chain issues, or other circumstances outside our control.

Once an order is transferred to the shipping carrier, the package is handled by the carrier according to its delivery process. We are not responsible for delays caused by the carrier or by customs authorities.

Customers are responsible for providing a correct and complete shipping address. If a package is delayed, returned, lost, or delivered incorrectly due to inaccurate customer information, additional fees or replacement costs may apply.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our posted Refund Policy. Please review that policy before making a purchase.

To request help with a return or refund, contact us at:

shirleengapinskiag206@gmail.com

We may require your order number, proof of purchase, photos, or other details in order to review your request.

Certain items may not be eligible for return due to hygiene, health, safety, customization, perishability, final sale status, or other limitations described in our Refund Policy.

8. Personal Use Only

Products purchased from sunnylume are intended for personal or household use only. You may not purchase products from our store for unauthorized resale, commercial redistribution, export, or other business purposes without our prior written permission.

We reserve the right to refuse or cancel orders that appear to be placed for unauthorized resale or misuse.

9. Website Content and Intellectual Property

All content on this website, including text, product descriptions, images, graphics, videos, logos, icons, designs, page layouts, reviews, and other materials, is owned by sunnylume, licensed to sunnylume, or used with permission.

You may view and use the website for personal shopping purposes only. You may not copy, reproduce, modify, distribute, publish, sell, scrape, download, or commercially exploit any part of the website without our prior written consent.

The name sunnylume, our branding, product names, designs, and website materials may not be used in a way that suggests ownership, partnership, sponsorship, or endorsement without written permission.

10. Customer Reviews, Feedback, and Submissions

If you submit reviews, comments, photos, messages, ideas, suggestions, or other content to us, you grant sunnylume permission to use, display, reproduce, edit, translate, publish, and share that content for business, marketing, customer service, and website-related purposes.

You confirm that any content you submit is truthful, lawful, and does not violate the rights of another person or business.

We may remove or refuse content that we believe is false, misleading, offensive, unlawful, abusive, spam-related, or otherwise inappropriate.

11. Third-Party Services and Links

Our website may include links, apps, payment processors, checkout tools, shipping tools, analytics tools, marketing tools, or other services provided by third parties.

These third-party services may have their own terms, privacy policies, and practices. We are not responsible for the content, accuracy, security, policies, or actions of third-party websites or services.

If you choose to access a third-party link or service, you do so at your own risk.

12. Shopify Platform Notice

Our online store is supported by Shopify technology, which helps us operate our website, checkout, payments, and related ecommerce functions.

Although Shopify provides platform services that support our store, purchases made through sunnylume.com are transactions between you and sunnylume. Shopify is not the seller of our products and is not responsible for our products, order fulfillment, customer service, returns, refunds, product claims, or any issue related to your purchase from us.

13. Privacy

Your use of our website is also subject to our Privacy Policy. Our Privacy Policy explains how personal information may be collected, used, shared, stored, and protected when you visit our website or place an order.

Because our store is powered by Shopify and may use third-party service providers, certain personal information may be processed by Shopify or other service providers as needed to operate the store, process payments, fulfill orders, prevent fraud, provide customer support, and improve the shopping experience.

Please review our Privacy Policy before using our website or submitting personal information.

14. Errors, Inaccuracies, and Availability

From time to time, our website may contain mistakes, including errors related to pricing, promotions, product descriptions, shipping times, availability, or images.

We reserve the right to correct errors, update information, cancel orders, change prices, or modify product availability at any time, including after an order has been submitted.

We are not obligated to honor incorrect prices, outdated promotions, or inaccurate product information if the error was unintentional.

15. Prohibited Activities

You agree not to use our website or services to:

• Violate any law, rule, or regulation

• Commit fraud or submit false information

• Infringe on intellectual property rights

• Harass, threaten, abuse, or harm another person

• Upload or transmit viruses, malware, or harmful code

• Interfere with website security or functionality

• Scrape, copy, or extract website data without permission

• Send spam, phishing messages, or unauthorized promotions

• Impersonate another person or business

• Attempt to bypass security, checkout, or access controls

• Use automated systems in a way that disrupts or misuses the website

We may suspend, restrict, or terminate access to our website if we believe these Terms have been violated.

16. Automated Access, Bots, and AI Tools

You may not use bots, scrapers, crawlers, automated purchasing tools, data extraction tools, or AI agents to access, copy, interact with, or place orders through our website in a way that violates these Terms, disrupts our services, bypasses security measures, or harms our business.

We reserve the right to block, limit, or restrict automated access at any time.

17. Disclaimer of Warranties

Our website, services, and products are provided on an “as available” and “as is” basis, except where otherwise required by law or expressly stated by us in writing.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from viruses or technical issues.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty limitations, so some of these limitations may not apply to you.

18. Limitation of Liability

To the fullest extent permitted by law, sunnylume, its owners, employees, partners, contractors, service providers, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, personal decisions made based on website content, shipping delays, website interruptions, or issues caused by third-party services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

19. Indemnification

You agree to defend, indemnify, and hold harmless sunnylume, its owners, employees, partners, contractors, service providers, affiliates, and licensors from any claims, losses, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms

• Your misuse of the website

• Your violation of any law or third-party right

• Your submission of false, misleading, or unlawful information

• Your unauthorized use of our content, products, or services

20. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, engaged in suspicious activity, created risk for our business, or used the website in an improper way.

Any obligations or responsibilities that should reasonably continue after termination will remain in effect, including intellectual property rights, payment obligations, disclaimers, limitations of liability, indemnification, and governing law provisions.

21. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted or limited to the extent necessary, and the remaining sections will continue to remain valid and enforceable.

22. No Waiver

If we do not immediately enforce a right or provision under these Terms, that does not mean we have waived that right. We may still enforce it later.

23. Entire Agreement

These Terms, together with our posted policies and any other notices made available on our website, represent the full agreement between you and sunnylume regarding your use of our website and services.

These Terms replace any prior versions, communications, or agreements relating to the same subject matter.

24. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent.

We may transfer, assign, or delegate our rights and obligations under these Terms as part of business operations, restructuring, sale, merger, service provider changes, or other business needs.

25. Governing Law

These Terms and any related dispute will be governed by the applicable laws of the State of Colorado, United States, without regard to conflict of law principles.

Where permitted by law, you agree that any dispute related to these Terms, our website, or your purchase from sunnylume will be handled in the appropriate courts located in Colorado, United States.

26. Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms. We encourage you to review this page periodically.

27. Contact Information

If you have questions about these Terms of Service, please contact us at:

sunnylume
Website: sunnylume.com
Email: shirleengapinskiag206@gmail.com
Address: 145 McSkimming Rd, Aspen, Colorado, 81611, United States
Phone: +1 945-387-3732
EIN: 42-1863456