Shipping policy

Shipping Policy

At sunnylume, we work to process and deliver every order as smoothly as possible. Please review the information below before placing your order so you understand our processing time, shipping time, shipping fees, and delivery responsibilities.

Order Processing Time

After your order is placed, please allow 3–7 business days for order processing.

Processing time includes order confirmation, quality check, packing, and preparation for shipment. During high-volume periods, holidays, or promotional events, processing may take slightly longer.

Estimated Shipping Time

Once your order has been processed and shipped, the estimated delivery time is usually:

7–20 business days

The total delivery time may vary depending on your destination, shipping carrier, customs clearance, local delivery conditions, weather, public holidays, or other factors outside our direct control.

In rare cases, delivery may take longer than the estimated time frame. However, the longest delivery time will generally not exceed 30 days. If your order has not arrived within this period, please contact us so we can help review the situation.

Shipping Methods

We may offer the following shipping options at checkout:

Standard Shipping
Free Shipping
VIP Express Shipping

Available shipping methods may vary depending on your location, order value, and current carrier availability.

Shipping Fees

We currently offer the following shipping rates:

Orders from $0.00 to $59.99: $5.99 shipping fee
Orders over $60.00: Free Shipping

Final shipping costs, if applicable, will be displayed at checkout before payment is completed.

International Shipping Notice

Some products may be fulfilled through overseas suppliers, warehouses, or logistics partners. For this reason, shipping may take longer than domestic delivery.

International orders may also be affected by customs inspections, import procedures, carrier transfer times, public holidays, or local delivery delays. These circumstances are outside our direct control, but we will do our best to assist you if an issue occurs.

Customs, Duties, and Taxes

Depending on your country or region, customs duties, import taxes, VAT, or other local fees may apply. These charges are determined by your local customs authority and are not included in the product price or shipping fee unless clearly stated at checkout.

Customers are responsible for any customs duties, import taxes, or local fees required by their destination country.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for packages that are delayed, returned, lost, or delivered to the wrong location because of an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will try to help, but we cannot guarantee changes once the order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is lost in transit, damaged during shipping, or significantly delayed, please contact us at:

shirleengapinskiag206@gmail.com

Please include your order number and any available proof, such as photos, tracking screenshots, delivery updates, or carrier notices.

For damaged items or packages lost in transit, please contact us within 5 days of receiving the goods or within 5 days of the tracking status showing a delivery issue.

If the issue is confirmed, we will help arrange an appropriate solution, which may include a replacement, reshipment, or refund depending on the situation.

Carrier Responsibility

When we ship your order using our selected shipping method, we will assist with delivery problems such as confirmed loss, damage, or unreasonable delay during transit.

If the customer chooses to use a different carrier, shipping method, freight forwarder, or third-party receiving service, the customer will be responsible for any issues that occur during that transportation process.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees are non-refundable. If a refund is approved and return shipping costs apply, those costs may be deducted from the final refund amount.

If the return is due to our error, such as a damaged item or incorrect item, we may cover the return shipping cost or provide another suitable solution.

Exchanges

Delivery time for exchanged items may vary depending on your location, product availability, and shipping carrier.

Once the exchange is approved and the replacement item is shipped, we will provide tracking information when available.

Tracking Information

After your order has shipped, you may receive a tracking number by email. Please allow time for the tracking information to update, as some carriers may take several days to scan and activate the tracking record.

If your tracking has not updated for an extended period, please contact us and we will help check the status.

Contact Us

For shipping questions, tracking issues, delivery problems, or address concerns, please contact us at: