Refund policy

Return & Refund Policy

At our store, we want every customer to feel confident when placing an order. If something is not right with your purchase, please contact us and we will do our best to help.

Return Window

Customers may request a return within 30 days after the order has been delivered. Return requests made after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, the product must be:

  • Unused, unworn, and in the same condition as received

  • Returned with all original tags, labels, and packaging

  • Accompanied by a receipt, order confirmation, or other proof of purchase

Items that do not meet these conditions may be refused or may not qualify for a full refund.

How to Request a Return

To begin a return request, please contact us at:

shirleengapinskiag206@gmail.com

Please include your order number, the item you would like to return, and the reason for the return.

Please do not send any items back before contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request has been reviewed and approved, we will provide detailed return instructions, including how and where to send your package. When applicable, a return shipping label may also be provided.

Damaged, Defective, or Incorrect Items

Please check your order carefully when it arrives. If your item is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible at:

shirleengapinskiag206@gmail.com

Please include your order number and clear photos of the issue so we can review the situation and offer an appropriate solution.

Non-Returnable Items

For health, safety, and product integrity reasons, some items cannot be returned. These may include:

  • Perishable products, including food, flowers, or plants

  • Personalized, customized, or special-order items

  • Personal care, skincare, beauty, or hygiene-related products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final sale or discounted sale items

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges

We do not guarantee direct exchanges. The quickest way to receive a different item is to place a new order after your return has been approved. Once the returned item has been received and accepted, your refund will be processed according to this policy.

European Union Customers

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery, without giving a reason.

To be eligible, the item must still be unused, unworn, in its original packaging, and returned with proof of purchase. This does not apply to items that are excluded from return for health, hygiene, customization, or other legally permitted reasons.

Refund Processing

After we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued back to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

shirleengapinskiag206@gmail.com

Contact Us

For any return, refund, or order-related questions, please contact us at:

shirleengapinskiag206@gmail.com